Exchange Policy

Last Updated: August 2026

At Ogle, every silhouette is designed with precision weaving, master tailoring, and fine craftsmanship. Because our pieces are carefully constructed, we strictly do not accept returns or issue cash/bank refunds once an order has been fulfilled. We offer Exchanges Only under the specific guidelines detailed below.

1. Eligible Criteria for Exchange

We understand that every garment fits uniquely depending on individual body structure, and that unexpected issues can occur. An exchange request will be accepted only under the following three conditions:

• Fit / Sizing Issue: The garment does not fit your body, despite reviewing our size charts.
• Damaged or Defective Product: The item received has a manufacturing defect or physical damage upon arrival.
• Incorrect Product Description: The item received differs significantly from the product ordered or its description.

2. Flexible Pricing & Value Adjustment

We believe in flexibility for our clients and do not restrict you to exchanging within the exact same price point. When exchanging an item, you may select any other piece from our collection:

• Higher Value Item: If you choose a replacement item of a higher price, you will simply pay the price difference at checkout.
• Lower Value Item: If you choose a replacement item of a lower price, Ogle will refund the difference back to you via Razorpay (to your original payment method).

3. Exchange Request Window & Process

• Notification: You must notify our team within 48 hours of receiving your package.
• Contact: Email us at info@ogleclothing.com or WhatsApp us at +91-9811292577 with your Order Number, reason for exchange, and photos/videos if the item is damaged or incorrect.
• Condition: The garment must be unworn, unwashed, unaltered, and free of makeup or perfume stains, with all original tags and packaging intact.
• Reverse Logistics: Once approved, we will arrange a reverse pickup through our delivery partner (Shiprocket).

4. Refund of Price Differences (Razorpay)

In cases where you exchange for a lower-priced item, the balance amount will be credited back to your original payment source via Razorpay:

• Processing Time: Refunds for price differences are initiated within 2 days of the returned garment passing quality inspection at our New Delhi atelier.
• Bank Credit: Depending on your bank or card issuer, the amount will reflect in your account within 5 to 7 business days.

5. Non-Exchangeable Items

Exchanges will not be accepted for:

• Items showing signs of wear, alteration, or washing.
• Custom-fitted or made-to-measure garments.
• Requests initiated after the 48-hour delivery window.

6. Contact Us

For exchange requests or questions regarding fit, reach out to our team:

• Brand Name: Ogle
• Atelier Location: C-31-b, Nathu Singh Market, Vasant Kunj, New Delhi - 110070
• Email: info@ogleclothing.com
• Phone / WhatsApp: +91-9811292577
  
  

  Cancellation, Return & Refund Policy   

       
  At Ogle Clothing, we aim to make your shopping experience seamless and satisfactory. Please read our policy below regarding order cancellations, returns, exchanges, and refunds.

  1. Order Cancellation Policy

  Before Order Dispatch
  You may cancel your order free of charge at any time before it has been dispatched/shipped from our warehouse.

  To request a cancellation, please contact our support team immediately at [info@ogleclothing.com] or call [+1-XXX-XXX-XXXX] with your Order Number.
  If your request is received prior to dispatch, a full refund will be initiated to your original payment method within [5–7] business days.
  After Order Dispatch
  Once an order has been shipped, it cannot be canceled.
  If you no longer wish to keep the item, you may follow our Returns & Exchanges process once the package arrives, or reject delivery at your doorstep.